Building capability has to be a partnership, not a transaction
Successful technology delivery depends on a partnership between operational users and technology teams. That means changing the way they work together, so that the capability evolves continuously.
Operational users
Analytics and AI integrated into workflows
- Receiving automated recommendations and making decisions.
- Verifying and enhancing shared knowledge.
- Capturing and updating shared business logic.
Prototypes and working tools
Feedback, corrections and new needs
Engineers at the edge
Forward deployed engineering
- Engineers embedded with operational users, building with the people who do the job rather than for them.
- Workflows tested against the live process, with success agreed before a trial starts.
- Working software in the operational environment, assured, with benefit measured and a named owner.
Data pipelines, shared components and support
Proven solutions to harden and share
Central product teams
A product operating model
- Persistent product teams, funded as teams rather than project by project.
- A roadmap people can see, in operational terms, with clear decision rights.
- What the edge proves, hardened and made available to everyone.
Hosting, security and shared standards
Platform needs and reusable assets
Platforms and standards
Shared, owned and secure
- Shared platforms, data models and standards, so the second team starts further along than the first.
- Named owners for the data and information that matter, and clear decision rights.
- Security and compliance designed in from the first week.
- Your own people owning the capability, and the knowledge on which the capability rests.
Teams at the edge without a centre pile up one-off solutions. A centre without teams at the edge builds things nobody asked for.